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orange tick  Frequently Asked Questions and Answers


1. What is the exact address of the apartment?

2. How can I find more information about neighbourhood and location?

3. What extras are provided in the apartment?

4. What about cleaning?

5. Are there parking facilities close to the apartment?

6. Is my pet allowed in an apartment?

7. Is smoking allowed in the apartment?

8. How can I book an apartment?

9. Is it secure to pay online with my credit card?

10. When will I get my booking confirmation mail?

11. How many people should I book for if the number of people staying each night varies?

12. Can I cancel or modify my booking?

13. What kind of payment do you accept on the arrival?

14. Can I make payments by my credit card at the time of arrival?

15. Can I request receipt or else bill for outstanding payment?

16. What will I do on the influx city?

17. Will you provide airport pick-up and shuttle service?

18. How will I go to the desired apartment?

19. How will I check-in at your apartment?

20. What to pay during check-in?

21. What is the time of check-in? Will I be able to check-in earlier?

22. Who will I contact with questions during my stay?

23. What is the time of check-out? And can I check out later?

24. How will I check out from the apartment?

25. Where will I store my baggage after check out?

26. One of our group has sensitive issues to the non-organic fragrances. Is the apartment, bed linen and towels fragrance-free?.

 

 



1. What is the exact address of your apartment?

After you book an apartment, you will get a booking confirmation mail with the complete address 

For privacy reasons, the complete address is not shown on the website.


2. How can I find more information about neighbourhood and location?

You will find a description of the neighbourhood in the property information section. You can also see  

the location of the property on the property location map on the apartment page.


3. What extras or equipment are provided in apartment?

All apartments come with towels and bed linen. Other items such as hair dryer and facilities such as 

Wi-Fi differs per apartment,  so please check the property amenities section on each apartment page.


4. What about cleaning?

      The apartment is cleaned before your arrival, and you are expected to leave it tidy with all garbage is bagged

on departure. If you need to have the apartment cleaned during your stay, this can usually be 

arranged for an extra fee.


5. Are there parking facilities close to the apartment?

Very few apartments have parking on site , though there will generally be a car park within a few

minutes tram ride. If there is parking attached to the property , this will be stated in the besides section

on the apartment page.


6. Is my pet allowed in an apartment?

Many owners do not allow pets as some people are allergic to them. There are a few pet friendly  

apartments and you can check this under the Property Amenities section on the apartment page.


7. Is smoking allowed in the apartment?

You can refer to Property Amenities section on the apartment page to see whether or not smoking is allowed.


8. How can I book an apartment?

You can book an apartment in 3 easy steps. Please see our How to Book section.


9. Is it secure to pay with my credit card online?

Yes, it is safe and secure to pay online with your credit card . Our reservation system is secured by SSL

(secure sockets layer) protocol which ensures a safe online transaction. Please refer to our Credit Card   

Safety section, to read more about safe use of your credit card online.


10. When will I get my booking confirmation mail?

As soon as your prepayment is processed, a confirmation mail will be sent to you, giving you the   

contact details of your host and full address of the apartment.

Please refer also to the How to Book section of our site for further information.


11. How many people should I book for if the number of people staying each night varies or I am not sure of the final number of  guests ?

If the number of guests is not the same each night, contact us through our live chat system and we will handle the booking for you.  If you are unsure of the final number of guests , you can add additional guests later.

 

12. Can I cancel or modify my booking?

    

     Cancellation or modification to bookings is accepted only by e mail.

     The cancellation fee depends upon the amount of notice given, but the prepayment is non refundable  

     under any circumstances, including force majeure.

     Please refer our Terms & Conditions for further information.

        

     If the number of guests increases, you can simply let us know by mail. We will inform the owner  

     and you can pay the additional fee for the extra guest(s) on arrival. This is presuming that the number

     of guests does not exceed the capacity of the accommodation.
     

     If the number of guests decreases , please let us know by mail and we will  amend the booking and 

     send you the revised amount due on arrival.
        

     If you wish to change to another apartment, you can do this without charge up to 21 days before 

     arrival. After this time, you must cancel the original booking, paying any associated charges and make a new    

     booking.

     If you think there is any chance you may have to cancel, we recommend purchasing  travel insurance .

 


13. How can I pay on arrival ?

Some owners accept credit cards, many acept only cash on arrival.

The methods of payment accepted by each owner are specified on the apartment page in the 

Minimum Requirements section. In most cases it is also possible to pay in advance by Paypal or bank   

transfer.


14. Can I make payment with my credit card on arrival?

 Many owners do not accept credit cards, so you must have cash on arrival.

 If you don't want to carry cash, in most cases it is possible to pay in advance by Paypal or bank transfer.

     

      The methods of payment accepted by each owner are specified on the apartment page in the 

 Minimum Requirements section.


 

15. Can I request a receipt for outstanding payment?

If you will need a receipt for your payment on arrival, please let us know at least 48 hours before you  

are due to check in.


16. What do i do on arrival?

You will receive complete check in instructions after the booking is made. These will include a contact number for your greeter . When you arrive at the airport, call the greeter and arrange check in, which will be either at the apartment or at the owner or property manager office.


17. Will you provide airport pick-up and shuttle service?

 Yes , we can arrange pick up at the airport.  Please let us know your flight details and the number of a mobie  

 phone you will have with you.


18. How will I get to the apartment?

Your booking confirmation will include details of how to locate the apartment when you arrive.

If you have any problems when you arrive, you can telehone the greeter for further directions or call our customer service.



19. How do I check-in at the apartment?

You should call the greeter at the number given in your booking confirmation mail and then go directly to the property or to the check in location agreed with your greeter. There you can pay the outstanding balance and collect the keys.



20. What do I pay on check-in?

At time of check-in, you should pay the remaining open balance together with any damage deposit.

The amunt due is stated in your booking confirmation.

The damage deposit will be refunded in full, providing there is no damage to the property.



21. What is the time check-in time? Will I be able to check-in earlier?

Standard check in time is  14:00 to 18.00, though this can vary from apartment to apartment.

Early check in may be facilitated by the owner providing there is no one saying in the apartment the night before you arrive. You can contact the owner/greeter 36 hours before arrival and they will be able to tell you if it is possible. In some cases there may be an additional fee for early check in or for check in after 18.00.

You can find full information in the Minimum Requirements section of the apartment page.


22. Who should I contact with question during my stay?

Any question about your apartment and its equipment should be directed to the owner or greeter, whose contact number is given in your confirmation mail.  Should you be unable to make contact, you can get immediate assistance from our customer services department by telephone or through our live chat system .


23. What time must I check-out? And is later check-out possible?

Standard check-out time is 10:00am to 12:00 . You can find full information in the Minimum Requirements section on the apartment page. Late check-out may be possible , but may attract an additional fee.

You can agree a check out time with the greeter when you arrive.


24. How should I check out of the apartment?

The greeter will meet you at the apartment at the arranged check out time for inspection and repayment of damage deposit. You should leave the apartment tidy with all garbage in bags .


25. Where will I store my baggage before check in and after check out?

In some cases there are storage facilities at the apartment. If not, there is usually a left luggage facility at the main train station or use one of several left luggage companies around the city. You can contact the greeter directly or ask our customer services.


26. One of our group has sensitivity issues to non-organic fragrances. Is the apartment, bed linen and towels fragrance-free?.

Our properties use standard fabric conditioners and disinfection agents which would not be fragrance-free. The apartments are not sprayed with air fresheners but we cannot guarantee that the apartment will be totally fragrance-free. It would be advised that guests with sensitivity issues should travel with their own sheets and towels for their comfort.



 

 

 

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