1. What is the correct address of this apartment?

2. Can I find more about neighborhood and location?

3. What tools or extras are given with the apartment?

4. What about clean up of the apartment?

5. Are there parking amenities near to apartment ?

6. Is my pet allowed in this apartment ?

7. Is smoking allowed in an apartment?

8. How will I book the apartment?

9. Is it secure to pay on Internet with my card ?

10. When will I get my booking verification?

11. For how many individual I must book ?

12. Can I change or withdraw my booking?

13. What kind of payment will you accept on the arrival ?

14. Will I be able to pay with my card on arrival ?

15. Can I ask for a receipt or else invoice for remaining payment?

16. What will I do on the arrival in destination city ?

17. Will you provide airport pick-up and shuttle service?

18. How will I get to an apartment ?

19. How will I check-in at this apartment?

20. What will I pay at time of check-in ?

21. What is the time of check-in? Can I check-in before?

22. Who do I call with question during my stay ?

23. What time is the checkout? Can I checkout later?

24. How will I checkout of apartment?

25. Where will I store my bags after checkout?

1. What is the correct address of this apartment?

Answer: When you book any of the apartments, you get booking confirmation e-mail with full address of that apartment. On events where apartment is difficult to find, then directions are provided. For the privacy reasons we don’t show exact apartment addresses on web site. For privacy reasons we do not show apartment addresses on the website.

2. Can I find more about neighborhood and location?

Answer: Look at show location on the map on apartment’s web page to see area map and google map.

3. What tools or extras are given with the apartment?

Answer: Accommodations are entirely serviced with the bed linen, towels and kitchen will also have set of kitchenware as well as cooking utensils like cutlery, glasses, plates, pots and pans. Some items like hairdryer, ironing apparatus, or Internet connection, differ for every apartment. So please check in besides section of every apartment’s web page to look at what is given with the apartment chosen? In this particular section you can see whether baby cot/ high chair is given with the apartment. At times it is compulsory to request this services; at times it is subject to accessibility

4. What about clean up of the apartment?

Answer: Before your arrival the accommodation are cleaned and ready for your stay and on departure, you are also expected to leave that apartment in reasonable condition, for instance, taking out the garbage bags. In case you need extra cleaning at your stay, then you can request your accommodation owner/ manager during check-in, to arrange schedule and ask about any extra cleaning charge.

5. Are there parking amenities near to apartment ?

Answer: Parking amenities vary for every apartment, but there will usually be car park in a 5 minute’s walk of apartment. At times there is a free parking and on-site parking; so please refer to besides section of apartment’s web page to check. In order to find nearest Auto Park to the apartment, you may consult parking link that is found in the public transport segment for all city. This link will allow you to enter address and area, to find out nearest car park obtainable, with guide to costing.

6. Is my pet allowed in this apartment ?

Answer: to the extent that we love pets, for some reasons of reactions of some other clients and damage to apartment, bringing pet is strictly prohibited, unless it is evidently stated or else in besides section of apartment’s web page.

7. Is smoking allowed in an apartment?

Answer: Refer to "minimal requirements" segment of every apartment listing web page in order to see whether the smoking is allowed.

8. How will I book the apartment?

Answer: You may book the apartment right away and without any hassle. After seeing the obtainable apartments in your city and making your choice, you proceed to booking stage. Then you are needed to complete the online form and to book & reserve for dates, which you have requested, and you have to make prepayment on Internet. You can pay prepayment with the credit card, with *debit card. When prepayment procedure is fully finished, you get a booking verification email. Refer to How to Book segment on our website for further information..

9. Is it secure to pay on Internet with my card ?

Answer: It is secure to pay with the credit card. All our service for the online credit card dealings is secured by SSL protocol. This makes sure safe and secure online transaction as well as your information are safe against interception. Refer to our segment on the Credit Card Safety, in order to read little more about safe use of the credit cards online.

10. When will I get my booking verification?

Answer: once the prepayment procedure has been completed, you get booking verification email that is sent to address that you are provided on the online booking form. Booking conformation e-mail has information like your accommodation owner/ manager contact, full address of apartment and payment breakdown. Refer to How to Book segment of our web site for further information. The booking conformation email contains information such as your accommodation manager contact, the full address of the apartment and the payment breakdown. Please refer to the How to Book section of our website for more information.

11. For how many individual I must book ?

Answer: Price of an apartment for every night generally depends on number of guests that are staying in accommodation. Generally basic rate for 1 to 2 guests per night and additional charge for extra guest who is staying. This makes sure best value for your guest and you, even though you have small travel gathering in larger apartment. Even though total number of persons differs during the stay, you still need to book for highest number of individual that are staying in an apartment. For example If you are booking for 4 nights, wherein 2 nights there are 4 persons and other 2 nights there are three persons; you still have to make booking for four persons.

12. Can I change or withdraw my booking?

Answer: In case you want to change and modify number of guests and number of nights, when you have made booking, you have to inform us by email if possible, at info@amsterdamstay.com. Make sure to quote the booking reference number that will be found on the booking verification e-mail. If you would like to change apartment that you have booked, then this is been considered as a fact cancellation. Pre-payment is non-refundable; you may have to make new booking. Note that prepayment will not be refunded, not even in a case of the force majeure. In case you want to cancel, when you have made booking, you have to inform us by email if possible, at info@amsterdamstay.com. Make sure to quote the booking reference number that will be found on the booking verification e-mail. The cancellation fees, where it is applicable, will depend on amount of notice provided. Refer to our Terms & Conditions for full terms of the cancellation and fees. Also we recommend all our customers to buy travel insurance with the cancellation cover. So read our Terms & Conditions for further information on changing or cancelling the booking.

13. What kind of payment will you accept on the arrival ?

Answer: At time of check-in, you need to pay remaining open balance all along with damage deposit, stated on the booking confirmation e-mail. Standard technique for this particular payment is in cash, unless evidently stated on your booking verification email and on apartment’s page. Apartments operate No cash and no check-in policy. Note- if you need receipt of the payment made for remaining balance, you have to inform us 48 hours prior to your arrival so that accommodation manager / owner can provide it for you.

14. Will I be able to pay with my card on arrival ?

Answer: Remaining open balance amount is to be paid only in CASH on arrival at apartment, unless evidently stated on your booking verification email or on apartment’s page. There are lots of ATM machines, banks as well as currency exchange centers throughout every destination city and at the airports that cater for the travelers. Be aware of the opening hours and the public holidays and your own ATM withdrawal limit. The accommodation manager/ owner will show you nearest ATM in case you need help.

15. Can I ask for a receipt or else invoice for remaining payment?

Answer: If you need an receipt or invoice for remaining payment on the arrival, you may have to request it 48 hours before the arrival. Send your appeal, with your booking verification number, at info@amsterdamstay.com

16. What will I do on the arrival in destination city ?

Answer: You have to call accommodation manager, by using phone number given on your verification email, once you arrive in destination city (at airport or else transport terminal, when you reach outskirts of a city) to assemble a time to meet up and check-in at the apartment. Accommodation manager/ owner will meet you at apartment at this agreed check-in time. Then you are shown and you pay open balance and damage deposit in order to get the keys.

17. Will you provide airport pick-up and shuttle service?

Answer: Yes we do provide that. Please call us and send email.

18. How will I get to an apartment ?

Answer: Consult the show destination on map on apartment’s page in order to see area map and google map. Nearest public transport, like bus, metro and tram, is as well given in neighborhood & location description for every apartment, in order to help you find your apartment with easiness. On occasions where location of apartment can be hard to find, the directions are given in the booking verification email. Please refer to public transport segment for every city, for hassle-free and detailed info on how you can get from airports as well as how to use public transport, with guide to costing, where obtainable.

19. How will I check-in at this apartment?

Answer: You have to call your manager, by using the number given on the confirmation email, when you arrive in destination city (at airport or else transport terminal) to assemble time to meet as well as check in at the apartment. Accommodation manager will meet you at apartment at agreed check-in time. You are then shown around, you pay open balance and damage deposit in order to get the keys.

20. What will I pay at time of check-in ?

Answer: At time of check-in, you need to pay remaining open balance all along with damage deposit, like stated on the booking verification email. Damage deposit (found in minimal requirements section of every apartment’s page) is entirely refundable on departure. Standard technique for payment is CASH, unless evidently stated on booking verification email and on apartment’s page. Apartments operate No cash and no check-in policy. Note- if you need receipt of the payment for remaining balance, and rental agreement with accommodation owner, you have to inform us 48 hours before the arrival so that accommodation manager can provide it for you.

21. What is the time of check-in? Can I check-in before?

Answer: Standard check-in time is 14:00 & 21:00, unless evidently stated on apartment’s page. Information is as well given on the booking verification email. Arrival for the check-in at night (between 22:00pm & 08:00am) may draw an extra charge. If appropriate, this info is supplied on minimal requirements section on apartment’s page. It is as well detailed, if appropriate, on the booking verification email. It is general that other guests are checking out of apartment on same day when you arrive and to allow for the check-out and washing, it cannot be possible to ask an earlier check-in. Also you can contact your accommodation manager/ owner from 09:00am on a day of the arrival to look if earlier check-in is feasible. If early check-in is not at all possible, then you are permitted to leave bags from 11:00am and return at normal check-in time, when apartment is ready for you.

22. Who do I call with question during my stay ?

Answer: Any questions regarding apartment or equipment must be directed to accommodation manager or owner during the stay. Name and phone number of accommodation manager or owner can get on the booking confirmation e-mail, all along with alternative phone number.

23. What time is the checkout? Can I checkout later?

Answer: Standard checkout time for apartment is 10:00am to 12:00 noon. This info is as well given on the booking confirmation e-mail. Checkout departure during night or early morning (between 22:00pm to 08:00am) might attract additional charge. If appropriate, this info is supplied on minimal supplies section on apartment’s page. It is as well detailed, if appropriate, on booking confirmation e-mail. There is not any guarantee of late checkout, as there can be some guests arriving on same day when you leave apartment. You may ask your accommodation owner / manager on arrival if late checkout is possible. In case you need later checkout you can book extra night. On the other hand you can use luggage storage facilities at transport terminals like train stations.

24. How will I checkout of apartment?

Answer: Your accommodation owner/ manager can meet you at apartment at a standard checkout time (if other checkout time was not arranged) for examination and refund of damage deposit. Damage deposit is completely refundable; given that not any damages have occurred also apartment is left in reasonable condition. Also you are needed to report damages during the stay. Refer to our Terms & Conditions section of website, regarding the use and concern of apartment and equipment. There is not any guarantee of late checkout, since there can be guests coming on a day of your exit.

25. Where will I store my bags after checkout?

Answer: Incase you want to store bags until your exit from destination city, then please go through our Public Transport segment for every destination city that lists main transport terminals with the luggage storage lockers, and with pricing where obtainable.